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In the heart of historic Worcester

Terms & Conditions

Banqueting / Wedding Conditions of Sale

  1. These conditions and their contents form an agreement between the client and the Hotel and should be returned to the Hotel within 14 days of receipt together with any non-refundable deposit stated. Unconfirmed bookings are not guaranteed.
  2. If the Client is not an approved credit account customer with the Fownes Hotel at Worcester, full pre-payment will be required 14 days prior to your Banquet.
  3. The guaranteed number of guests and the seating plan, if applicable, must be notified a minimum number of 48 hours prior to the function. This number will be the minimum charged.
  4. Cancellation of a confirmed Banquet must be made in writing and a cancellation charge will be payable to the Hotel calculated on the following basis:

    Period of Cancellation Notice

    12 calendar months or longer - No Charge 
    Between 12 and 6 calendar months - 25% of the estimated total account 
    Between 2 and 6 calendar months - 50% of the estimated total account 
    2 calendar months or less - 100% of the estimated total account

    YOU ARE STRONGLY ADVISED TO TAKE OUT INSURANCE IN ORDER TO COVER YOURSELVES IN THE UNLIKELY EVENT OF YOU HAVING TO CANCEL YOUR FUNCTION.

  5. The Hotel grants a licence to the client to use the Hotel's premises strictly for the purpose of the function and at the times set out.
  6. No food or beverages of any kind are permitted to be brought into the Hotel by the client or their guests without the consent of the Hotel given in writing. Any such consent will involve an additional charge.
  7. All quotations are guaranteed for 30 days from the date of this offer.
  8. In the case of Government changes on taxation no notice need be given. Even if the booking has been confirmed in writing the Hotel is obliged to pass these on.
  9. If the conditions concerning pre-payments of deposits (non-refundable), interim payments or full payments, are not upheld by the client the Hotel reserves the right to cancel the event by informing the client in writing or by fax at the address indicated.
  10. Should the number of guests increase, the Hotel will endeavor to accommodate and cater for the higher number, although the Hotel cannot be held responsible for any failure to provide for the increase in numbers.
  11. The Hotel reserves the right to alter the allocated function room if numbers originally stated increase or decrease and alter any room hire charges accordingly.
  12. The Hotel reserves the right to vary the menu or wines specified in the unlikely event of the items being unavailable.
  13. The client shall indemnify the Hotel for any loss or damage caused to any part of the hotel premises or to any fixtures and equipment. Where necessary repair work will be put in hand and the account rendered to the client who is responsible for payment.
  14. The Hotel cannot accept liability for items lost, stolen or damaged whilst in the Hotel, Car Park or Grounds unless deposited with the Hotel Reception.
  15. The Client will be responsible for the orderly and safe conduct of the function. He / she will have regard for the statutory laws concerning licensing and entertainment provisions relevant to the event and all reasonable instructions from the authorised Hotel representatives.
  16. The event shall be terminated at the time stated. A charge may be made for any additional labour costs incurred resulting from the late commencement or conclusion of any function.
  17. The Hotel reserves the right to cancel any booking without liability on its part in the event of any damage or disruption to the Hotel by fire, flood, power failure, industrial action, weather conditions or any other cause beyond the control of the Hotel Management which will prevent the Hotel from fulfilling its obligation to the consumer.
  18. The laws of England shall govern the agreement.


Conference Conditions of Sale


Terms of Payment 
For our guests with prearranged credit facilities, our payment terms are 14 days from the date of the invoice. Thereafter, the hotel reserves the right to charge interest at the current bank rate.


Amendments 
Once delegate numbers are agreed, any reductions over 10% may incur the following charges and your event may be relocated to a room of a more suitable size.


Period of Notice 
8 - 15 days, up to 10% 
Between 2 - 7 days, up to 25% 
Within 48 hours, up to 35%


The percentage calculations will be based on the agreed delegate rate total, or any pre-booked meals and drinks for functions.


Cancellation by the Hotel 
In the rare circumstances that the hotel may have to unfortunately cancel your booking (due to circumstances outside our control), we will endeavor to relocate or reschedule at your convenience at a comparable location or time.


Cancellation by the Customer 
The following cancellation charges may apply in the event of your conference or function being cancelled. We would recommend, however, that you take out a cancellation insurance policy. Where confirmed accommodation forms part of the conference or booking, a charge will be made for non-arrivals on the relevant date, and any accommodation cancelled with less than 24 hours notice.


For cancellation between 4 - 8 weeks in advance - up to 25% of the total Projected revenue 
For cancellation between 1 and 4 weeks - up to 50% of the total Projected revenue 
For cancellation within 1 week - up to 75% of the total Projected revenue 
For cancellation within 24 hours - up to 100% of the total Projected revenue


If a booking of no less favorable terms is obtained in the event of a cancellation, then the above charges would not apply.